I was reading this great article over at Ad Age. It’s about how several small businesses are using Twitter in a proven way to drive sales. For example, Naked Pizza in New Orleans ran a Twitter promotion on April 23rd that accounted for 15% of that day’s business.
“Every phone call was tracked, every order was measured by where it came from, and it told us very quickly that Twitter is useful,” said Jeff Leach, the restaurant’s co-founder. “Sure, there’s the brand marketing and getting-to-know-you stuff. … But we wanted to know: Can it make the cash register ring?”
The article goes on to point some very specific tips that businesses should be mindful of when using Twitter as a promotional tool:
TRACK EVERY SALE - Consider sending out a codeword in a tweet that customers have to repeat to get a discount. This will give you an absolutely granular look at the real impact the promotion has.
TWITTER IS NOT FACEBOOK - Twitter is more immediate – it is more likely to harness action in a more urgent and spontaneous way whereas Facebook might be better to plan a longterm contest or promotion using groups or an application.
CREATE A CONVERSATION – Don’t blast promotions incessantly. Intersperse them with other nuggets of wisdom or news related to your products and industry or neighborhood. Or, if you have a broader social mission, use Twitter to communicate that. Naked Pizza co-founder Jeff Leach suggests that if these kinds of social technologies become game changers, there may be a day when companies’ initial business plans take into consideration whether they have anything worth microblogging.
SELL LAST-MINUTE INVENTORY - Twitter’s immediacy is its biggest strength — so use it to pump up business during lulls or discount last-minute unsold goods, said Zack Steven, co-founder of LocalTweeps, a local Twitter directory, who caught same-day discounted tickets at the Guthrie Theater in Minneapolis via Twitter.
ALERT FOLLOWERS WHEN YOU’RE ON THE GO - Venture capitalist Fred Wilson likes to point to KogiBBQ, a Korean taco truck that drives around Los Angeles, alerting its almost 20,000 followers to its current and future locations via a Twitter feed.
Looking at the above points, how can Twitter help you achieve your performance marketing goals? For us, we’ve used it to search for SEM firms, fill staff positions, recruit publishers and advertisers and get the word out about important issues in our industry like the affiliate tax. Then, monthly, we gather reports and see where we had an impact and where we can do better.
How is your company or business using Twitter to increase your bottom line?